FAQ - Booking
How to book ?
You can carry out a reservation 24 hours a day 7 days a week on our official website www.residencealbarossa.com
or by calling us at +33 495 761 242 from abroad on reception's opening hours (Visit page USEFUL INFO on the present website).
To book accommodation, you can directly on the homepage enter your arrival and departure dates and click on the button 'Search'.
Then you will be taken to the booking process page and you will be able to check rates and availabilty.
How to confirm my booking?
Your booking will only be confirmed after the payment of the deposit. Depending on the chosen price, 30% of the total amount might be requested to consider your booking as guarantee.
The balance shall be required on arrival.
How to manage my booking? How to cancel or change my booking?
For bookings made on the official website, click on the link below https://www.secure-hotel-booking.com/smartesidence-alba-rossa/2F6J/fr/
and then click 'Log in' up right of the page
.Enter your email address, your password and valid.
You will find then all the information required about your booking.
For bookings made by phone, contact our reception directly by calling us at +33 495 761 242 from abroad on reception's opening hours (Visit page USEFUL INFO on the present website) or, by email to email@example.com,
or refer to our sales terms to learn about conditions.
To manage a booking made on another website than the official residence's website following www.residencealbarossa.com
, refer to the online travel agency's website.
How to use my promotional code?
While booking on the present website, after having enter arrival and departure dates and the number of guests, hereafter enter the PROMOTIONAL CODE's characters into the textbox 'Promo code'. Finally click 'Search'.
FAQ - Accommodation & Services
Which services are provided?
Depending on your expectations and budget, some of the services are included; others, called 'A la carte services', are at an extra charge.
To learn more about the provided services, refer to the page 'Services'.
What does my booking include ?
Depending on the length of stay, some services are included, others not : these are called 'A la carte services'.
For stays less than 6 nights is included in the rental price : bath linen (1 hand towel and 1 bath towel per person and per stay), bedlinen (beds not made), house linen (1 tea towel and 1 bathmat per rental, on demand at reception desk), end-of-stay cleaning (except kitchen area and dishes, removing trash) and free in-room WiFi.
One cleaning kit is offered per stay (little quantities of the following : dishwasher detergent, scouring cream, detergent, double faced sponge).
For stays more than 7 nights, these services are included in the rental price : bedlinen, house linen (1 tea towel and 1 bathmat per rental, on demand at reception desk), end-of-stay cleaning (except kitchen area and dishes, removing trash) and free in-room WiFi. One cleaning kit is offered per stay (little quantities of the following : dishwasher detergent, scouring cream, detergent, double faced sponge).
For more space in your suitcase, please note that towels are available, at an extra cost of 10€ per kit (1 hand towel and 1 bath towel per kit).
For stays more than 14 nights, a mid-stay change of bed linen is offered.
What about cleaning?
The cleaning of your accommodation will be done before arrival.
Extra cleaning is available upon demand (extra charge will apply).
End of stay cleaning will be done by our housekeeping staff.
You will be asked before your departure inventory to leave your accommodation in good order: the kitchen corner cleaned, crockery washed and put away, and household waste thrown in the appropriate bins at the entrance of the residence. To learn more about it, see our terms of sale.
What about pets? Is there an extra charge ?
Well behaved pets are welcome including a fee per pet. Pets are accepted subject to conditions such as a maximum of one pet per accommodation. To learn more about it, see our terms of sale.
FAQ - Location & Access
Where is the closest beach? How to get there?
The residence overlooks the Cupabia's bay.
Cupabia bay is one of the most beautiful bathing bays : a wide unspoilt beach of fine sand and shallow charming clearwater.
Idyllic for families!
You can follow a seaside path down to the bay from the residence. With its direct access to the beach, this 20-30 minutes hiking walk, allows you to discover the renowned corsican landscape.
By car, Cupabia Bay is at 7 kms away.
How far away are we from convenience stores? from shopping facilities?
The residence features a convenience store on site, with basic products, bread and pastries, fruit and vegetables plus gift and souvenir products.
You will also find in the heart of the village of Serra di Ferro (200 m walking from the residence) a small delicatessen store with local corsican products. In Porto Pollo, seaside resort at 7 kms away, other stores will be reachable such as a 'SPAR' store.
What about car park? Where can I park? Is it free?
The residence features a free outside car park where you will be sure to find place to park your car.
FAQ - Rates & Payment
Which payment methods do we offer?
Different payment methods are accepted to book your stay: credit cards (Visa, Mastercard or American Express), holiday vouchers or bank transfer. You will find the bank details by clicking the link named « Terms and Conditions » at the bottom of each page of the present website.
What are the online booking conditions?
Rates are per night and per accommdation. City tax is to be payable on site. We provide different rates.
During the booking process, booking conditions will be mentionned in the booking process depending on the choosen rate (Weekly rate, Short stay rate or promotional rates...)
You can also find our booking conditions by clicking on the link named « Terms and Conditions » at the bottom of each page of the present website.
Is it safe for me to give my card number online?
The website is totally secure using SSL technology to encrypt
personal information during booking process. All information is protected and encrypted.
For more information, ple
ase click here
, and then click on the button
« Secured transaction» on the right side of the screen
We advise you, before entering bank data, to always check if the website's page, on which
you are going to make an online-payment, starts with 'https:/
/' and not with 'http://'
like the other pages of the website.
FAQ - Arrival / Departure
What about arrival/departure times ?
Rentals are available from 4pm to 7pm. Please inform the staff of your excepted arrival time, especially in case of exceptional late arrival. Rentals shall be released before 10am on departure day.
What about arrival/departure days?
Except in high season, arrivals and departures are possible whatever the day of the week (except wednesdays).
In high season, arrival and departure days are usually on Saturdays.
What are the reception's opening hours?
The residence is daily open from April to October.
Depending on season, opening hours are subject to changes.
Refer to the page 'Useful info' to read more about it.
How to access to my rental in case of late arrival?
In order to organize your arrival in the best way possible, please check the arrival time schedule.
The residence invites you to contact the reception to communicate your expected arrival time.
If you cannot arrive at the specified time due to a major difficulty, it is essential that you inform the residence so that in certain cases you can obtain the access codes. They will then make arrangements directly with you so that you can obtain the keys to your accommodation when you arrive.
FAQ - More
A question remained without answer?
You did not find the answer to your questions here? Please do not hesitate to send us your questions! Email us, with the subject of your request to firstname.lastname@example.org
or inquire about it by filling out the form here.